PaldoWin takes your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player on our platform.
Six core principles that guide how PaldoWin handles your personal information
PaldoWin uses industry-standard SSL encryption and secure server infrastructure to protect your personal and financial data at every point of transmission and storage. Your information is never stored in plain text.
PaldoWin does not sell, rent, or trade your personal information to third-party marketers or advertisers. Your data is used solely to operate the platform, comply with Philippine law, and improve your gaming experience.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data. PaldoWin provides clear processes to exercise these rights.
PaldoWin collects only the personal data that is necessary to provide our services, verify your identity, process transactions, and comply with regulatory requirements. We do not collect data beyond what is needed.
This Privacy Policy clearly explains every category of data we collect and every purpose for which it is used. There are no hidden data practices at PaldoWin. What you read here is exactly what we do.
PaldoWin complies with the Philippine Data Privacy Act (RA 10173), the Anti-Money Laundering Act (AMLA), and PAGCOR data handling requirements. Your data is processed lawfully and with appropriate safeguards.
PaldoWin ("PaldoWin," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how PaldoWin collects, uses, stores, shares, and protects personal information in connection with the PaldoWin website at paldowin.app, the PaldoWin mobile application, and all associated services (collectively, the "Platform").
This Privacy Policy applies to all registered players, visitors to the Platform, and any individual whose personal data is processed by PaldoWin in connection with the provision of our services. It should be read alongside PaldoWin's Terms & Conditions and Responsible Gaming Policy.
P aldoWin reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to registered players via email or a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.
For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), PaldoWin acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means PaldoWin determines the purposes and means by which your personal data is processed.
PaldoWin has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws and handling data-related inquiries and complaints. You may contact the DPO at the address provided in Section 14 of this Policy.
PaldoWin collects personal data that is necessary to provide our services, verify player identity, process financial transactions, and comply with applicable Philippine regulatory requirements. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID (SSS, UMID, passport, driver's license) | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Processing deposits and withdrawals, fraud prevention, AMLA compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Games played, wager amounts, session duration, feature interactions | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
PaldoWin uses your personal data for the following purposes:
PaldoWin processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
PaldoWin does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:
PaldoWin uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and gather analytics data. The types of cookies we use include:
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the Platform. PaldoWin does not use third-party advertising cookies or cross-site tracking technologies.
PaldoWin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with PaldoWin's data disposal procedures.
PaldoWin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by PaldoWin:
To exercise any of these rights, please contact PaldoWin's Data Protection Officer using the contact details provided in Section 14. PaldoWin will respond to all valid requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.
PaldoWin's Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. PaldoWin does not knowingly collect personal data from individuals under the age of 21.
If PaldoWin becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the source payment method where possible.
If you are a parent or guardian and believe that your child has registered on PaldoWin, please contact us immediately at the details provided in Section 14 so that we can take prompt action.
PaldoWin primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines, for example in connection with cloud hosting or cybersecurity services.
Where such cross-border transfers occur, PaldoWin ensures that appropriate safeguards are in place to protect your personal data, including:
PaldoWin may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, PaldoWin will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how PaldoWin protects your personal data. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way PaldoWin handles your personal data, please contact our Data Protection Officer:
Data Protection Officer, PaldoWin
Email: [email protected]
For general support inquiries, you may also reach our customer support team at [email protected]. Email addresses on this page are provided as plain text for reference only and are not clickable links.
If you are not satisfied with PaldoWin's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and its complaint process is publicly available through official Philippine government channels.
Your data is protected, your games are fair, and your experience is our priority. Join hundreds of thousands of Filipino players today. 21+ only.
By registering, you confirm you are 21 years of age or older and agree to PaldoWin's Terms & Conditions and this Privacy Policy.