Player Wellbeing

Responsible Gaming
at PaldoWin

Gaming on PaldoWin is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our responsibility to Filipino players seriously, and we've built real tools to help you stay in control.

21+

Minimum Age Requirement
for All PaldoWin Games

21+

Strict 21+ Age Policy — No Exceptions

PaldoWin strictly enforces the minimum age of 21 years for all real-money gaming activities, in full compliance with Philippine gaming regulations and PAGCOR requirements. Every new account undergoes age verification during registration. If we have reason to believe a player is under 21, the account will be immediately suspended and all funds returned. Providing false age information is a violation of our Terms & Conditions and may constitute fraud under Philippine law. If you know someone under 21 who is attempting to access PaldoWin, please contact us immediately at [email protected].

Gaming Should Always
Be Fun First

Responsible gaming means keeping your gaming activity enjoyable, affordable, and within your personal limits. At PaldoWin, we believe that every Filipino player deserves a safe and transparent gaming environment — whether you're playing Boxing, Fishing Disco, Super Keno, or any of our other games.

The reality is that gambling involves risk. The house always has an edge, and no strategy guarantees a win. PaldoWin's games are designed for entertainment, and we want every session to end with you feeling good — not stressed, not chasing losses, and not spending more than you planned.

That's why we've invested in a full suite of responsible gaming tools that put you in control of your own experience. These tools are available to every registered PaldoWin player, free of charge, at any time.

Golden Rule: Only gamble with money you can afford to lose. Set a budget before you start, and stick to it — win or lose. Gaming is entertainment, not income.
Gaming IS
  • A form of entertainment and leisure
  • Something you do with money set aside for fun
  • An activity with a clear time and budget limit
  • One of many hobbies — not your only one
Gaming is NOT
  • A reliable way to earn money or pay bills
  • A solution to financial problems
  • A way to cope with stress, anxiety, or depression
  • Something to do with money meant for rent or food

Your Control Tools on PaldoWin

Built-in features that help every PaldoWin player stay in control of their gaming

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your PaldoWin account settings. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.

Session Time Limits

Set a maximum session duration so PaldoWin automatically logs you out after your chosen time. You'll also receive an on-screen reminder when you're approaching your limit. It's a simple way to make sure gaming stays a short, enjoyable break — not an all-night habit.

Loss Limits

Define the maximum amount you're comfortable losing in a given period. When your net losses hit that threshold, PaldoWin will pause your gaming for the remainder of the period. This tool is especially useful for players who want a hard stop on downswings.

Cool-Off Period

Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time your account is temporarily suspended — you cannot log in, deposit, or play. This is ideal when you feel like you need a breather without committing to full self-exclusion.

Self-Exclusion

If you feel your gaming is becoming a problem, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your PaldoWin account is fully locked and you will not receive any marketing communications. This is a serious tool — use it when you need it.

Activity History

Review your full gaming history — deposits, withdrawals, session durations, and game results — at any time from your PaldoWin account dashboard. Transparency about your own activity is one of the most powerful responsible gaming tools available.

How to Activate Self-Exclusion

Self-exclusion is one of the most important responsible gaming tools PaldoWin offers. If you feel that your gaming is no longer fun, that you're spending more than you can afford, or that gambling is affecting your relationships or mental health, please use this tool without hesitation.

Activating self-exclusion on PaldoWin is straightforward. Here's how:

1
Log In to Your Account

Go to paldowin.app/login and sign in with your registered email and password.

2
Go to Account Settings

Navigate to your profile menu and select "Responsible Gaming" or "Account Controls" from the settings panel.

3
Select Self-Exclusion

Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the terms carefully before confirming.

4
Confirm Your Request

Confirm your identity and submit the request. Your account will be locked immediately. You will receive a confirmation email at your registered address.

5
Need Help? Contact Support

If you have trouble activating self-exclusion, contact our support team at [email protected] and we will process it manually within 24 hours.

Important: Self-exclusion periods cannot be shortened once activated. If you choose a 6-month exclusion, you will not be able to access your account for the full 6 months, regardless of circumstances. This is intentional — it's designed to protect you.

Warning Signs to Watch For

Problem gambling can develop gradually. PaldoWin encourages all players to regularly check in with themselves. If you recognise any of the following signs in yourself or someone you know, it may be time to take a break or seek help.

Chasing Losses

Continuing to play or increasing your bets in an attempt to win back money you've already lost is one of the clearest signs of problem gambling. No bet is guaranteed to recover a previous loss.

Losing Track of Time

Regularly spending more time gaming than you intended, or losing track of how long you've been playing.

Neglecting Responsibilities

Missing work, school, or family commitments because of gaming, or lying to loved ones about how much you play.

Gambling Beyond Budget

Using money meant for rent, groceries, bills, or other essentials to fund gaming sessions.

Emotional Dependence

Feeling anxious, irritable, or depressed when not gaming, or using gaming to escape negative emotions.

Quick Self-Assessment

Answer these questions honestly. If you answer "yes" to two or more, consider using PaldoWin's responsible gaming tools or reaching out for support.

1

Have you ever spent more money on gaming than you originally planned to in a single session?

2

Have you ever borrowed money, sold belongings, or used bill money to fund your gaming?

3

Do you find yourself thinking about gaming frequently when you're not playing — planning your next session or replaying past losses?

4

Have you tried to cut back on gaming but found it difficult or impossible to do so?

5

Has gaming caused arguments with family members, friends, or your partner in the past 12 months?

6

Do you feel restless, irritable, or anxious when you try to reduce or stop gaming?

7

Have you ever hidden your gaming activity or lied about how much time or money you spend on it?

8

Do you use gaming as a way to escape from stress, problems, loneliness, or negative feelings?

Two or more "yes" answers? This doesn't mean you have a gambling disorder, but it's a signal worth taking seriously. Consider activating a cool-off period or self-exclusion on PaldoWin, and reach out to a trusted person or professional support service. You are not alone, and help is available.

Support Resources in the Philippines

PaldoWin supports the responsible gaming framework established by PAGCOR and encourages players to seek help when needed

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing licensed gaming operations in the Philippines. PAGCOR maintains a responsible gaming program that includes player protection guidelines, self-exclusion registries, and public awareness campaigns.

PaldoWin operates in alignment with PAGCOR's responsible gaming standards. Players who wish to self-exclude across all PAGCOR-regulated platforms — not just PaldoWin — are encouraged to inquire about PAGCOR's national self-exclusion program through official Philippine government channels.

PAGCOR's responsible gaming resources are available through official Philippine government channels. PaldoWin does not link to external sites, but we encourage you to search for PAGCOR's official responsible gaming program.

National Crisis Hotlines

If you or someone you know is in crisis, please reach out to the following Philippine support lines. Numbers are provided as plain text for reference:

  • NCMH Crisis Hotline: 1553 (National Center for Mental Health)
  • In Touch Crisis Line: 02-8893-7603
  • Hopeline Philippines: 02-8804-4673
PaldoWin Support

Our responsible gaming team is available to help you activate any of our player protection tools, answer questions about your account, or simply listen if you need to talk about your gaming habits.

Email: [email protected]
Response time: Within 24 hours

Gamblers Anonymous Philippines

Gamblers Anonymous (GA) has active chapters in Metro Manila, Cebu, and Davao. GA offers free peer support meetings for individuals struggling with compulsive gambling. Meeting schedules are available through community health centres and local government units across the Philippines.

Tips for Healthy Gaming

Simple habits that keep gaming enjoyable for every PaldoWin player

Set a Budget Before You Start

Decide how much you're comfortable spending before you open the app. Treat it like a budget for a night out — once it's gone, the session is over. Never top up from savings or emergency funds.

Use a Timer

Set a phone alarm before you start playing. When it goes off, stop — regardless of whether you're up or down. PaldoWin's session time limit tool can do this automatically for you.

Never Chase Losses

Losing streaks are a normal part of gaming. The worst thing you can do is increase your bets or deposit more to try to win it back. Accept the loss, close the app, and come back another day.

Take Regular Breaks

Step away from the screen every 30–45 minutes. Grab a glass of water, stretch, or chat with someone. Breaks help you stay clear-headed and make better decisions.

Play for Fun, Not Profit

Approach every session as entertainment. If you win, great — but don't count on it. The moment gaming stops being fun and starts feeling like work or obligation, it's time to stop.

Talk to Someone You Trust

If you're worried about your gaming habits, talk to a family member, close friend, or professional. In the Philippines, there's no shame in asking for help — it's a sign of strength, not weakness.

Play Smart. Play Safe.
Play with PaldoWin.

PaldoWin is committed to being the most responsible gaming platform for Filipino players. Join us — and game on your own terms. 21+ only.

By registering, you confirm you are 21 years of age or older and agree to PaldoWin's Terms & Conditions and Privacy Policy.